Refund Policy

To be eligible for a refund, please ensure that:
✔ The item was purchased directly from Fonduella Mugs.
✔ You request a refund within 30 days from the date of delivery.
✔ The product is in its original condition, unused, and in the original packaging.
✔ You provide proof of purchase (order confirmation, receipt, or invoice).

How to Request a Refund

  1. Contact Us

    • Email us at [Customer Support Email] with your order number and reason for the refund request.

    • Attach photos if the product is defective or damaged.

  2. Return Authorization

    • If your request is approved, we will provide you with return instructions.

    • Returns must be sent to the address provided in the return instructions.

  3. Shipping & Return Costs

    • Customers are responsible for return shipping costs unless the product is defective or incorrect.

    • Shipping fees are non-refundable.

Processing Your Refund

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within [number of days] business days and credited to your original payment method.

Late or Missing Refunds:

  • If you haven't received your refund after the processing period, please:

    • Check your bank account or credit card statement.

    • Contact your payment provider (banks or credit card companies may take additional time to process refunds).

    • Reach out to us at [Customer Support Email] for further assistance.

Exchanges (If Applicable)

If you received a defective or damaged product, we can offer an exchange instead of a refund. Contact us within [number of days] to arrange a replacement.